Cyber-scammers are everywhere, often targeting our most vulnerable populations.
Most of us are familiar with the shadier side of technology. When we get phone calls, we鈥檙e unlikely to answer unfamiliar numbers. We roll our eyes and delete the emails from the former prince of some faraway land, who is offering untold wealth in exchange for a bank account number.
But for many refugees to the United States, that cyber-skepticism hasn鈥檛 yet had a chance to develop, and far too often they fall prey to phishing and vishing (voice phishing via phone calls) scammers.
Dr. Mythili Menon
鈥淥ne of the issues we鈥檙e facing with the refugee population is that many of them lack digital literacy skills,鈥� said Dr. Mythili Menon, assistant professor of English and linguistics and director of linguistics at 成人头条. 鈥淪omething as basic as checking email on a phone 鈥� It鈥檚 easy to do for you and me, but very difficult for someone who comes from a different country that doesn鈥檛 have the same kind of access to technology and digital access.鈥�
Menon was recently awarded $296,470 as part of the National Science Foundation鈥檚 EArly-concept Grants for Exploratory Research (EAGER) program to study how refugees respond to phishing and vishing attempts. EAGER offers exploratory funding for high-risk, high-reward research that investigates the nation鈥檚 pressing problems.
The project 鈥� ; or, as Menon has dubbed it, Cybersecurity for All 鈥� is a collaboration with Dr. Murtuza Jadliwala, associate professor of computer science at the University of Texas at San Antonio (UTSA). There are also two students involved in the research: Mohd Sabra, Shocker graduate and current Ph.D. student at UTSA; and Kaitlyn Hemberger, a 成人头条 State graduate student in English with an emphasis on linguistics.
Cybersecurity is one of the top priorities for the federal government, but people coming from countries or areas devastated by conflict have more urgent priorities, Menon said.
鈥淭hese people who are coming from war and conflict regions have absolutely no idea about the social engineering attacks or the cybersecurity issues facing America,鈥� Menon said. 鈥淭hey are almost completely in the dark when they come here. They might think that someone who is a social engineer trying to impersonate as a humanitarian organization, like the United Nations or the International Rescue Committee, might actually be a real person.鈥�
Community outreach
Sabra, who came from Syria to the United States in 2009, said, 鈥淲hen I came to the United States, I had a cultural and linguistic shock,鈥� and he understands why immigrants are frequently targeted by scammers.
鈥淚 understood English, but there were many phrases that have informal meanings which I was not aware of, such as 鈥榃hat's up?鈥� Everything was different. As such, I used to not question much what people say or ask of me,鈥� Sabra said. 鈥淎fter all, it is me who does not know.鈥�
During his early days in the United States, Sabra said, he didn鈥檛 even think twice about offering his social security number without understanding the risks. He later met with other Syrians in the United States, and they had made the same mistakes.
鈥淭here is a pattern that keeps repeating itself, and over time, I have been seeing more and more scammers take it as an opportunity,鈥� Sabra said. 鈥淚 think my experience gave me an insight that would help understand some of the perspective of the refugee population and be able to take into consideration what change is needed to protect them from scammers.鈥�
Sabra, who is studying computer engineering, sees Cybersecurity for All as an opportunity to help others.
鈥淲orking on a project that could help protect innocent people from scams is a dream come true,鈥� he said. 鈥淚 personally saw multiple people from my community who either were scammed or on the verge of being scammed, so this hits a soft spot for me.鈥�
Hemberger, who was among the first class of graduates from 成人头条 State鈥檚 applied linguistics in May 2022, began working with immigrant communities when she was an undergraduate.
鈥淚 did my honors thesis on Swahili in the spring,鈥� she said, 鈥渟o we鈥檙e hoping that my connections with the Congolese community will be helpful. I鈥檓 also proficient in French, which is a language spoken by many people from the DRC. Further, I鈥檓 planning to do some digital literacy work with the International Rescue Committee this summer as an intern, so we鈥檙e hoping to tie it together with the project and create common materials that will be useful to refugees.鈥�
Operation: Cybersecurity for All
While cybersecurity is heavily saturated with research, Menon and Jadliwala identified a specific gap.
鈥淲hen you study cybersecurity, one of the issues was that cybersecurity policies right now cater to only one section of the community. There are no studies that have looked at [about] cybersecurity among refugee populations,鈥� Menon said.
The project will include two segments of 成人头条鈥檚 refugee population: 94 Congolese refugees and 94 Afghani refugees. The research team will also be working with the 成人头条 branch of the .
There will be three phases in Menon鈥檚 research: digital literacy education for the study participants, phishing simulations, and more education based on the gaps revealed in the phishing simulations.
The digital education portion of the study will teach small groups of refugees the basics of technology.
鈥淲e鈥檙e going to teach them how to use a phone, how to access email, how to set up email, and basically teach them about cybersecurity and tell them, 鈥楶eople want to steal your stuff. Don鈥檛 give them any private information,鈥欌�� Menon said.
Phase two will be conducted during spring and summer of 2023, and the researchers will stage phishing and vishing attacks on their students.
鈥淲e want to know what they do when they encounter a social engineering attack,鈥� Menon said. 鈥淲hat we鈥檙e interested in studying is 鈥� what linguistics traits do they fall for? Do they fall for certain linguistic patterns or keywords?鈥�
Menon wants to know if there are certain triggers that make the refugee population more vulnerable.
鈥淔or instance,鈥� she said, 鈥渋f I say I鈥檓 going to offer you a sum of money, do they tend to believe me? Are you more likely to click on a link?鈥�
While the participants will be told that if they enter certain information, they鈥檒l receive money or other rewards, the link will stop short of collecting any personal information.
鈥淲e鈥檙e not going to collect any private information. We just ask them for it, but they鈥檙e not going to enter anything,鈥� Menon said. 鈥淢y collaborator is an expert on privacy and security, so his expertise is going to ensure that no confidential information is collected or be misused.鈥�
Finally, at the end of the study in summer 2024, the study participants will be brought back for an educational workshop.
鈥淲e鈥檙e going to say, 鈥榊ou were phished, and this is what we found out. This is not good.鈥� If things are good, we鈥檙e going to tell them, 鈥楪ood. You already have the cybersecurity knowledge,鈥欌�� Menon said.
After the final workshop, participants will be armed with a checklist and instructions on how to avoid being taken in by phishing or vishing scams.
鈥淭he hope is that they鈥檒l have this information with them that they can keep and circulate among their friends and families,鈥� Menon said.
The research will also be shared among other refugee support groups, such as the United Nations, the International Rescue Committee, and resettlement agencies.
鈥淲e want to tell them, 鈥楾his is what you need to do from your end to ensure that your refugee clients not being phished,鈥� Menon said.
Ongoing research
In 2020, Menon founded the Center for Educational Technologies to Assist Refugee Learners (CETARL) as part of 成人头条 State鈥檚 efforts to promote and encourage interdisciplinary research as a means to solve some of society鈥檚 most daunting problems.
Through its work, CETARL began working on Education for All, a project that aimed to make education accessible for elementary and middle school-aged children who are among the more than 70 million displaced refugees worldwide.
鈥淲e are targeting a different age group. We really want to understand what the parents are doing before we can understand what the children are doing,鈥� she said. 鈥淲e need Inclusive cybersecurity policies, so cybersecurity is not for any particular community, but for all communities. That鈥檚 where this project is coming from.鈥�
Phishing or vishing can have serious implications for anyone, but for refugees who might not understand the U.S. legal and justice systems, it can have devastating consequences.
鈥淚f your identity has been stolen or your bank account compromised, you鈥檙e not able to adequately support your children,鈥� Menon said.
With the two initiatives 鈥� Education for All and Cybersecurity for All 鈥� CETARL takes a family-focused approach to technology.
鈥淲e believe in a holistic approach in the center,鈥� Menon said. 鈥淚f we want to ensure the success of the children, we want to make sure that the parents have adequate tools to ensure the children鈥檚 successes.鈥�
