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Technical Support

Partnering with Industries on Support Services

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Fully aligned with the needs of today鈥檚 IT infrastructures, Ennovar Support Services is designed to help you respond effectively to changing demands on your business. By combining Ennovar鈥檚 unique way of thinking, innovating and working, companies can offload their support services freeing up precious dollars, time and resources at the same time getting the quality services they demand. 

Ennovar combines Subject Matter Experts with over 50 collective years of Enterprise and Help Desk level technical & product support experience with supervised, trained student technicians to staff our support services team.

Our Corporate Partners have an in-house professional response department that provides complete IT Support Services and one-on-one assistance for their teams--when and where they need it most. 

 
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Support Services

  • Security provisioning and grant access rights to server and network accounts and resources while conforming to company requirements/infrastructure
  • Coordination of Support and Services between multiple vendors and partners
  • Our teams can and will:
    • Perform root cause and CLCA services and timely status communication on product defects to eliminate or reduce the impact of future incidents
    • Develop and implement new processes or procedures to increase efficiency and savings
    • Author and drive use of knowledge articles as a principle information resource
    • Identify, develop and provide scripting and automation solutions
    • Utilize existing infrastructure or provide customized solutions
  • Level 1 and 2 Help Desk Support for multiple software and hardware platforms and applications
    • Windows 7, 10, and MS Office support on desk-side, laptop and surface devices 
    • Software and hardware support on desktop, laptop, surface, and mobile devices
    • Broad application support on SAP, Exchange, O365, Outlook Mobile
    • Active Directory expertise for secure management of network attached resources
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Benefits and Value for Partners

  • Dedicated resources to keep pace with your production
  • Tracking and document of tickets and workflow in existing or provided systems
  • Remote or on-site support and services
  • Supplement their team and maximize performance at minimal cost
  • Access and knowledge of potential employment candidates that are already familiar with the culture and work processes and outcomes of the partner organization 
  • The opportunity to build a future workforce faster by putting students to work for you organization now